FAQ

We value every customer's feedback and will do our best to resolve your issues. We believe clothing should be stylish and beautiful, and we are delighted that our designs bring you a pleasant wearing experience. If you have any questions, please contact our customer service team: Service@MinoCustom.com

1. Can I change my order (shipping address, size, color, style)?

If you need to change your order information, please contact our customer service team as soon as possible (within 48 hours) after placing your order and provide the new information. Our customer service team will process your request. Since we can only change the address before the goods are unpacked and shipped, you need to contact us as soon as possible to modify the order information.

2. Can I cancel my order after placing it?

If you need to cancel your order and inform us of the reason, please contact us as soon as possible: Service@MinoCustom.com. We will try our best to fulfill your cancellation request, but unfortunately, we cannot guarantee success.

Note: You can cancel your order free of charge within 24 hours of placing it. After 24 hours, a 10% handling fee will be charged since the system has already placed the order for you.

If your package has already been shipped, we're sorry, we cannot cancel it due to interception failure.

Thank you for your understanding.

3. I received the wrong item?

We apologize, but sometimes our warehouse may send the wrong item. If this happens to your order, please contact our customer service team at Service@MinoCustom.com so we can resolve the issue as soon as possible. Please provide your order number and the name of the item you ordered.

4. Are any items missing from my order?

We apologize, but if any items are missing from your order, please contact our customer service team at Service@MinoCustom.com and provide your order number and the name of the missing item. We will resolve the issue as soon as possible.

5. Are there any discounts?

Dear customer, we offer a 10% discount code for your first order, allowing you to enjoy our products – Discount Code: NEW10

If you are a returning customer, you can enjoy the following offers:

Buy 4 Get 5th 100% Off   
Buy 3 Get 4th 65% Off    
Buy 2 Get 3rd 35% Off  
Buy 1 Get 2nd 15% Off

If you have any questions, please feel free to contact us. We are happy to assist you.

6. How to return items? Please read the instructions on this return page carefully before returning the item. (Return and Exchange Policy)

We strongly recommend that you keep the tracking number/serial number of your returned package to track its status.

7. Can I collaborate with Minocustom on social media?

If you have influence on social media (e.g., have an Instagram account), or if you are interested in collaborating with Minocustom, we look forward to hearing from you! Please email Service@MinoCustom.